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Big Momma's Standard Operating Procedure

Rates

Rates are quoted in Ringgit Malaysia. Daily rental rates cover a full 24 hours with limited coverage. 

Driver’s License & Age

The drivers and hirer must be between 23 and 65 years of age and must posses a valid driving license in Malaysia or valid international driving license with at least two years driving experience. Malaysian “P” license is not accepted.

Minimum Rental Period

A minimum Car Rental Malaysia period of 2 days is applicable. Please make your booking 72 hours before your collection date. 

During the Pre-booking
 
1. Make your online booking at www.bmcarrental.com
 
Option 1:
 
2 i. Make an online payment of RM100 (for each car booked) for security deposit once u had the confirmation e-mail from us. 
 
Big Mommas Enterprise
Maybank : 5647-6230-3900
 
Note: Bookings will not be secured if no payments (with proof at reservation@bmcarrental.com) received, within 24 hrs of booking made. 
 
Option 2 :
 
2 ii. Make a full payment of the rental through FPX SenangPay Gateway. (You will straight away get the confirmation email)
 
Upon collection 
 
3. Check the car's condition.  Sign the rental agreement.
 
i. Full payment of the rental to be made by cash if you choose the Option 1 
ii. Pay a RM100 security deposit if you choose the Option 2
 
Upon returning
 
4. Please make sure you arrive at the specified place and time to avoid any charges. 
 

Terms and Condition

 
a. Photocopy/picture of valid Driving license and  NRIC Or Passport (Non-Malaysian). The hirer must be between 23 and 65 years of age and must posses a valid driving license in Malaysia or valid international driving license with at least two years driving experience. Malaysian “P” license is not accepted.
 
b. Smoking is prohibited in all fleets at all time. Deposit will be forfeited if any smells of smoke detected.
 
c. Deposit will be forfeited if damage, dents or broken parts of the vehicle occur within the time of usage the car. Please make sure you have a picture of any existing dents or scratches of the cars once it is delivered to you.
 
d. Be responsible for any payment in term of parking ticket /compound or summons or any others fine occurs during the rental period.
 
e. Owner of the vehicle will not be responsible for any safety of the driver if accident happens. Please make sure you have purchased your own travel insurance.
 
f. Late return of vehicle shall be charge by 10% from daily rate/hour (max 6 hours, to be charged as one day rental) - An early confirmation shall be make by phone or any method to contact the owner of the vehicles in case of delay to return the vehicle. Shall there be no response or contact from the hirer within the period of 12 hours, police report will be lodged immediately.
 
g. Hirer is responsible for the damages and cost during the rental period. Deposit will be forfeited if any scratches or dents found upon returning. Extra charges will be imposed on top of the forfeited deposit if the damages cost is over RM100
 
h. Upon returning the car, the fuel level must be the same as it was during delivery. Extra charge will be impound if the the fuel is found less then delivery RM20/bar for compact or sedan, RM40/quarter tank for 4x4, mpv, hiace or urvan.
 
i. If you're buying seafoods from the market. Please ensure that it is wrapped properly/tight in a plastic so it won't leave odour eg:(prawn,fish,squid,dried/salted seafood)
Extra charge of RM50 will be imposed if found leaving foul smell or stains. 
 
j. Do not leave any foods leftover in the car overnight especially food that have strong smell. (Durian)
 
k. Do not leave any valuables inside the car when not attended. 
 
l. The deposit will be hold for 3 days if the car return in a bad/dirty condition for further inspection.
 
m. This is a limited coverage car rental service. The car rented from us should not be driven further more than Ranau (Telupid, Beluran, Sandakan, Lahad Datu, Semporna, Tawau, Sook, Kalabakan, Lawas, Brunei, Sarawak), due to safety reason. Hirer should aware of this alert and should inform us for any approval. 
A non-negotiable charge of RM300 will be charged and to be paid cash upon returning the car.
 
 

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